Shipping & Order Fulfillment Policy

1. Fulfillment & Warehouse Dispatch Timelines

At Stone Fintech LTD, we maintain dedicated logistics hubs equipped for furniture handling, packaging reinforcement, and white-glove palletization. All in-stock orders are processed, quality-inspected, and dispatched to couriers within 1–2 business days (Monday through Friday, excluding public holidays).

Daily Dispatch Cut-Off: Orders placed before 14:00 (GMT / CET) enter warehouse picking on the same business day. Orders placed after the cut-off time or during weekends are processed on the following business day.

2. Shipping Rates & Delivery Methods

We offer two transparent delivery tiers tailored for secure residential and commercial furniture delivery:

3. Courier Tracking & Delivery Notifications

Immediately upon carrier scan at our warehouse dock, you will receive an automated Order Dispatch Confirmation email containing:

• Direct live tracking link and 10-digit tracking number for DHL, FedEx, DPD, or UPS.
• Estimated delivery date and designated carrier contact information.
• Option to manage delivery window, authorize neighbor drop-off, or redirect to a local service parcel shop.

4. Geographic Coverage & Customs Duties

5. 100% Comprehensive Transit Insurance & Damaged Goods

To provide complete peace of mind when ordering delicate architectural lighting or high-value furniture, every shipment is 100% insured against loss or transit damage at our expense.

• Transit Damage: If an exterior carton arrives severely compromised, request the delivery courier note “Damaged Outer Carton” upon signature. Notify us at support@canillo.site within 48 hours with photos of the carton and item.
• Lost Shipments: If a package is marked lost by the carrier or fails to update for 5 consecutive business days, we immediately initiate a replacement dispatch or a 100% refund, without requiring you to wait for long carrier investigation periods.

6. Failed Delivery Attempts & Address Amendments

Our courier partners make up to two delivery attempts to your shipping address. If you are not present, the driver will leave a card or SMS with instructions to reschedule delivery or retrieve the package from a secure local carrier depot within 7–10 days.

Address Amendments: If you notice an error in your shipping address after placing an order, please email support@canillo.site immediately. We can adjust delivery addresses prior to warehouse dispatch.

7. Return Logistics & 14-Day Statutory Window

Items may be returned within 14 calendar days of delivery under our statutory return policy. For full return procedures and instructions on generating an RMA label, visit our dedicated Refund & Return Policy.

8. Logistics & Support Inquiries